FAQ

Purchases

  • Where do you deliver?

    We deliver worldwide. Please note that some delivery destinations may experience delays or potentially issues with customs – to find out more about some of those limitations, please visit our Shipping&Return policy page.

  • Why is my delivery taking so long?

    Some orders take a little longer to be processed. If you’re in a rush for your products, it might be best to specify it to improve the turnaround time.

  • How much do postage and packaging cost?

    It depends on what you have ordered and which shipping method you have selected. We’ll show you the exact prices when you make your order.
    Orders outside Europe follow a different procedure. To know more about it please visit our Shipping&Return policy page.

  • Do you store any information about me?

    Yes, some. We keep your name, email address and a list of your previous orders, to make it easier for you to reorder in the future.

  • Other companies have a “satisfaction guarantee”. Do you?

    Yes, we do. We would like you to be satisfied of course, but we would prefer it if you were absolutely thrilled with your order. We take great pride in the work we do here at PlayWood, so should you ever receive a PlayWood delivery that isn’t up to scratch, please let us know and we will do everything we can to fix it. Click here to have more details: General Sales Conditions

  • How do I set up an account with PlayWood?

    We never ask you to set up an account until it’s really necessary. This means you can explore our products and website without an account. We will ask you to set one up when you are ready to place your order. Signing up is easy and only takes a couple of minutes.

  • How do I edit my account?

    Simply login to “My Account” page and you will be able to make the changes you need.

  • I have forgotten my password, how can I reset it?

    Enter “My Account” page and follow the instructions. You will receive an email with all the details. If you have not received the email, please be sure to check your spam folder, just in case it’s got stuck. Last but not least, make sure you remember your new password before you log out.

  • How do I delete my account?

    Please write an email to customerservice@playwood.it if you have any worries or concerns.

Payments

  • How can I pay my order?

    We offer the choice of direct bank transfer, credit card (Visa, Mastercard, Maestro, American Express, Carta Aura, Discover) or PayPal. If you don’t have a PayPal account, you can set one up as part of your checkout process, or use the PayPal service as a guest to place your order.

  • Can I pay with cash, check or bank transfer?

    Yes! We accept direct bank transfer.
    While cash and checks are not accepted.

  • Is my payment secure?

    Yes. We take security extremely seriously, and use the most up-to-date security systems for handling online payments. We never store your credit card information on any of our computers.

Orders & Returns

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