Frequently Asked Questions
Our deliveries easily reach many destinations! For a detailed list, please visit our Delivery and Returns Policy page - Where we ship to. However, some delivery destinations may be subject to delays, customs issues and/or additional logistics costs.
Some orders take a little longer to process. If you are in a hurry to receive your products, it might be better to specify this in the "notes" field during checkout, to improve delivery times.
It depends on your order and the shipping method you select. We will show you the exact price when you confirm your order. Shipments outside Europe follow a different procedure. To find out more, visit our Delivery and Returns Policy page.
Yes, a few. We save your personal data, the data provided during registration/purchase and the list of your purchases, to allow you to reorder faster in the future.
Yes, we do. We'd like you to be satisfied, of course, but we'd prefer it if you were enthusiastic about your order. We are very proud of the work we do here at PlayWood, so if you ever receive a PlayWood delivery that is not up to scratch, let us know and we will do everything we can to improve it. Click here for more details: General Terms and Conditions of Sale
Signing up is easy, it only takes a few clicks to create an account! You can explore our products and our website freely. We will ask you to create an account when you are about to place your order.
Otherwise, you must have an account to access the Business Area of the site and browse it!
Enter MY ACCOUNT page and follow the instructions. You will receive an e-mail with all the details. If you do not receive the e-mail, please check your Spam folder. And finally, make sure you automatically save your new password before logging out.
Kindly send an e-mail to email@example.com in case of doubts or concerns.
You can choose between bank transfer, Stripe (credit cards) or PayPal. If you do not have a PayPal account, you can set one up as part of the checkout process or use PayPal as a guest to place your order.
Yes! We accept bank transfers and cash on delivery (only for deliveries in Italy). Instead cash and cheques are not accepted.
Yes. We take security very seriously. We don't handle payments ourselves, but we use the safest external softwares to handle on-line payments. We never store your credit card details on any of our computers.
Orders & Returns
We would be very surprised not to be able to solve the problem - it doesn't happen often. If we really can't fix it, we will refund your purchase.
It depends on where your order is delivered and the type of goods purchased.
All PlayWood orders are displayed on the "MY ACCOUNT" page: a detailed summary will inform you if your order has been processed or shipped. Our shipments are all traceable, we will e-mail you a tracking number and a link to your order when it is shipped.
We have several shipping policies. For more information please visit our delivery and return policies page. If you would like to be kept up to date with our promotions and sales, you can subscribe to our newsletter.
If you work during the day, it is best that your order is delivered to your work address to avoid any problems.
Let's try to ship whole orders together. If there are delays or some products require more time to be available, it may be that the courier decides to deliver the packages at different times. Please check the product pages on the website for expected delivery times!
Si ricorda che i tempi di consegna possono variare. Se il tuo ordine non è arrivato 48 ore dopo la data di arrivo prevista, mettiti in contatto (a volte il servizio postale potrebbe richiedere più tempo del previsto).
Please contact us at firstname.lastname@example.org within 7 working days of receiving your order. Please indicate your order number and what the problem is. We will take immediate action to resolve the problem.
In some circumstances, the courier may have decided to deliver the packages of your order separately. They will probably arrive in the following days. However, please contact us and we will check the summary of your order.
DROP US A LINE, WE WILL ANSWER YOU IN 24H