Terms & Conditions

1. INTRODUCTION, GENERAL TERMS AND CONDITIONS OF SALE FOR ON-LINE PURCHASES ON WWW.PLAYWOOD.IT and WWW.US.PLAYWOOD.IT

These general conditions of sale are applied and govern all sales on the website www.playwood.it. All products sold on this website are protected by the PlayWood trademark and owned by Space Matters Srl. These are exclusive possessions and are directly sold by Space Matters Srl, which exclusively owns and operates www.playwood.it and www.us.playwood.it. Capital stock 8.427,96  € fully paid up, REA number RE-300517, company registration number 02641830357 whose legal address is: Via Elba 11 - 42123 Reggio Emilia RE. These general conditions of sale shall be governed exclusively by Italian law and interpreted in accordance with Italian law with particular reference to Legislative Decree no. 206 of 6 September 2005 ("Consumer Code" section II articles 50-67) and Legislative Decree no. 70 of 9 April 2003 (hereinafter "E-commerce Decree"). It is agreed that the Italian courts will have exclusive jurisdiction in case of any kind of dispute.

2. PRODUCT INFORMATIONS

All products with their codes, prices, images and technical descriptions are on-line and available for purchase on this site. It represents a public offer to which the conditions apply exclusively to purchases made on www.playwood.it. The product purchased may be slightly different in colour from the one shown in the images on the website. Visible knots or slight deformations are intrinsic characteristics of the natural materials we use, therefore they are not to be considered defects of conformity. PlayWood reserves the right to change details to improve the product.

3. PRICES

All prices displayed on www.playwood.it are in Euro (€), VAT included. The prices displayed in the Business Area page of the PlayWood website are in Euro (€), excluding VAT. PlayWood has the right to change the sale price, at its discretion, at any time. Changes in these prices do not affect orders that have already been placed. The applicable order price and shipping costs will be announced in the order summary prior to payment. In the case of international delivery, the customer will be responsible for all additional costs, duties or expenses of any kind imposed by any governmental authority.

4. PRODUCT ORDER

The customer acknowledges, before placing an order, to have read and accepted all the information provided in these General Conditions of Sale. The customer can complete the process of placing the order as a "Registered User" if he has already created an account by filling in the corresponding form. Registration at www.playwood.it is free of charge and can be made at any time. To place an order and finalize the purchase, the customer must follow a few simple steps: identify the product to be purchased and press the "ADD TO CART" button. The selected product is then added to the "YOUR CART" section where you can check the contents at any time and decide whether to continue with the purchase or checkout. From the "YOUR CART" section, by pressing the "GO TO CHECKOUT" button, the customer starts placing the order. All the information required in the checkout section must be filled in precisely. The customer can at any time, before the final commitment, check and modify the details, which are visible in the summary page. PlayWood will not be liable for non-delivery due to incorrect information provided by the customer. Any additional costs due to delivery complications will then be added to the order invoice. By pressing "Confirm order" the customer agrees to purchase. In order to carry out the final submission of the order to PlayWood, the corresponding payment must be paid in full by the customer.

5. ACCEPTED METHODS OF PAYMENT

The payment due is due from the moment the order is confirmed by pressing the "Confirm order" button. In case of non-payment, PlayWood reserves the right to cancel the order. The customer undertakes to pay the full price of the product ordered (product plus shipping costs) using the accepted payment methods: PayPal, Stripe (credit cards) and direct bank transfer. All transactions will be handled through the security system PayPal/Stripe, a secure payment method that allows quick transactions without sharing bank details with the seller. If the customer has a PayPal account, he can use it to purchase safely and quickly. It can also be chosen as a payment method even if the customer does not have a PayPal account - when it is time to pay, a pop-up window will appear where credit card details can be entered and then decide whether to create a PayPal account.

6. DISCOUNTS/VOUCHERS

PlayWood reserves the right, as a consequence of its business initiatives, to offer discounts and/or gift vouchers to its customers.

7. INVOICING

If the customer wishes to receive an invoice, he must fill in the appropriate blanks and follow the instructions during the purchase procedure. If the buyer purchases as a professional or on behalf of a Company, he can fill in the invoice details directly on the form. The VAT number/tax code and unique code (for Italy only) are mandatory. The invoice will be sent to the e-mail address indicated after 7 working days, starting from the end of the month in which the order is placed. If the invoice is not requested during the purchase phase, the normal sales receipt will be issued, which can be downloaded after 7 working days from the end of the month in which the order is placed.

8. ORDER CONFIRMATION

The customer's order placement procedure is correctly processed if the website does not show any error message. The order confirmation will appear on a specific page. This confirmation will summarize the purchase information: products chosen, total amount paid, shipping address and order number. The customer must verify the accuracy of the details completed and contained in the order confirmation e-mail. In case of errors and / or changes, please contact our customer service immediately by e-mail or manage your order on the page "MY ACCOUNT" accessible from the main menu under “LOGIN”. The order confirmation is a proof of purchase, so PlayWood recommends that you save or print it. Once your order has been shipped, you can no longer cancel or cancel your order.

9. SHIPPING AND DELIVERY

Any additional costs due to delivery complications will be borne by the customer. You must be present at the delivery address to receive your purchase. If the delivery cannot be processed due to the customer's absence, please contact PlayWood directly. The receipt signed by the customer at the time of delivery will constitute proof of transport and delivery.

9.1 RECEIPT OF DEFECTIVE AND/OR DAMAGED PARCELS

In case of receipt of defective or damaged parcel, the customer is invited to accept the delivery "With reserve". Subsequently, the customer agrees not to open the package, take pictures of the damage and send the photographs to PlayWood customer service at info@playwood.it within 7 days from the date of delivery. PlayWood will contact the customer.

In the event of an intact package and damaged goods inside, the customer agrees to take pictures of the damage and send the photographs to PlayWood customer service at info@playwood.it within 7 days from the date of delivery. PlayWood will contact the customer and arrange for the replacement of the goods.

9.2 RECEIPT OF INCOMPLETE PARCELS

If you receive an incomplete parcel or if the number of parcels does not match, you must immediately notify PlayWood of the delivery receipt via "Unmarked Goods" and contact PlayWood. Once the receipt has been signed, the customer declares that the goods supplied are in perfect conditions. PlayWood shall have no liability to the customer for any non-delivery of goods, delays, damage or defects to the delivered goods caused by external circumstances beyond its control.

10. WARRANTY

All products sold are covered by warranty within 24 months from the date of receipt, in accordance with Italian / European law of Legislative Decree 24/02. To activate the warranty, the customer must present proof of acceptance of the purchase (a printed copy of the order confirmation e-mail is sufficient). This warranty refers only to products that may present defects of conformity, provided that the product has been used for the specific purpose and has not been misused by the customer. The guarantee is only effective with regard to the "consumer" customer within the meaning of the same Legislative Decree, i.e. to those who have purchased the goods for purposes that cannot be related to their professional activity. PlayWood products are manufactured by Italian craftsmen, using high quality materials and respecting the environment. In the event of a detected fault, PlayWood will provide a free replacement of the product. If the notified failure is not attributable to a lack of conformity, all costs incurred at PlayWood's transport and product inspection costs will be charged to the customer. PlayWood also offers the so-called "Satisfaction Guarantee": if you are not satisfied with your order please contact us at info@playwood.it! We are here to reply to your e-mails, Monday to Friday during normal business hours. Normally we are able to find solutions, but if we really can't solve it, we will refund your money!

11. RIGHT OF WITHDRAWAL

According to the Italian law n. 206/2005 the customer can withdraw from any order within 14 working days from receipt. The right of withdrawal is exercised by sending an e-mail to info@playwood.it. The withdrawal notice must indicate the order number. The refund, total or partial, of the amount paid will be made respecting the original payment method (shipping costs are excluded). The return of unwanted products must be made within 5 days from the date of communication of the withdrawal made by the customer and delivered to PlayWood within 14 working days. PlayWood will refund the amount paid in full within 14 working days of receipt of the product. In order to be entitled to a full refund of the price paid, the product must be in the same condition in which it was delivered (intact, unused, undamaged and properly packaged with original packaging). The customer will be held liable in the event of damaged or incomplete products: PlayWood will ask the customer for a refund or refund only part of the amount due. Exercising the right of withdrawal under Italian law, return’s costs will be covered by the customer. Any returned goods must be packed in their original packaging. If the packaging has been thrown away, the customer agrees to contact PlayWood who will send a new packaging. The right of withdrawal does not apply to customized products, 2nd choice products and products in the outlet section of the website. Once the customer's notice of withdrawal has been received, both parties to the contract are released from their mutual obligations, except as provided by Italian law.

12.APPLICABLE LAW AND JURISDICTION

It is understood that these general terms & conditions of sale are established and governed exclusively by Italian law.

13. CONTACT US

If you have any questions, problems, information or complaints, please contact customer service at info@playwood.it.


Company (legal address): Space Matters Srl via Elba 11 - 42123 Reggio Emilia - RE.
Registration No. 02641830357

1. SERVICE DESCRIPTION

PlayWood is a platform selling design products to a large community of people interested in Italian craftsmanship and furniture concepts.

2. DEFINITIONS

"Site": the website www.playwood.it which the user can access via PC, laptop, mobile phone, PDA and / or other devices.
"Terms and Conditions": these Terms and Conditions for using the website.
"Services" and/or "Service": all services available on the website (e.g. drawing download service and all other services available through the website).
"Materials": data of any kind: audio, video, documents, images, comments, ideas, suggestions, designs, biographical material and other data.
"User": any person who has completed the registration process and accesses the site.
"PlayWood Community": all users registered on the site.
"My Account": the page that the user can navigate once registered. Information about purchases, orders, news and personal data will be directly available in this section.

3. REGISTRATION

Access to the site's services and materials is completed in the online registration form: registration will take place after reading our Privacy Policy and accepting the website's Terms and Conditions. When the registration process is successful, the user receives an e-mail containing the credentials (username and password) to complete the procedure. Purchases are not allowed to anyone under the age of 18. You are responsible for protecting your password to access any personal area of the website. Registration to the site via so-called temporary e-mail addresses is not accepted.

4. LIABILITY FOR CONTENT AND EXCLUSION OF LIABILITY

A user can download materials from the site only when the registration process has been successfully completed. The user undertakes to use the service exclusively for legal purposes and without damaging the rights of third parties. Space Matters Srl is not obliged to check the material sent by the user and will not carry out any preventive control, as it is not subject to any general supervision obligation and, therefore, will not be held responsible for the materials, errors or omissions in them, nor for any direct or indirect damage caused to the user and / or third parties using or not using the service. Furthermore, should Space Matters Srl become aware that any of the published content is in violation of third party rights or illegal in nature, Space Matters Srl will verify the situation and, if the illegal action is confirmed, will immediately remove it. The user is personally responsible for the material he/she submits and authorizes the publication, screening and disclosure by the press or the Internet for purposes of information or advertising of Space Matters Srl. (e.g. promoting special initiatives, press releases, on-line/off-line publications, without the user having the right to object or complain).

The user is aware that, by sending material, he/she undertakes to guarantee Space Matters Srl the right - not subject to any remuneration - to use, adapt, publish, distribute, reproduce and perform the contents and in general exercise all related rights, and is the only party responsible for these activities. At the time of sending any material, the user accepts and is aware that it will be visible to all other registered and unregistered surfers. The user acknowledges that it is forbidden to include, publish, distribute (or give others the opportunity to do so) material that: a) is offensive, abusive, defamatory, defamatory, pornographic, vulgar, obscene, child pornographic, blasphemous or which does not comply with the principles of public order or public decency, or which could harm minors in any way; (b) disturbs public or private peace, which directly or indirectly offends or harms anyone, or which encourages others to carry out illegal or criminal actions that would be subject to criminal and civil liability; (c) is in violation of civil, criminal or special laws (e.g. intellectual and industrial property rights, copyrights, privacy law, etc.); (d) is in violation of the law of the United Nations, or is in violation of the law of the United Nations, or d) contains viruses or other programs to damage or interfere with the proper functions of the service; e) contains advertising, promotional or other solicitation material that is not required or desired.

You acknowledge and agree that it is prohibited to include in your account page:

  • sensitive data
  • personal data of third parties (including images and photos) without prior permission for publication and disclosure.

The user agrees not to copy, reproduce, process, alter, modify, transcribe, duplicate, communicate, distribute or otherwise disclose any copyrighted material without clear written permission and consents from the owners of intellectual property rights. By submitting the material, the user is fully responsible for everything described therein and declares to be solely responsible to Space Matters Srl and third parties, for any statements made and content submitted and explicitly releases Space Matters Srl and its partners from any claims or damages to claims that may be made by the author or rights holder or third parties with just cause.
 

5. SERVICE ARRANGEMENT AND AVAILABILITY

Space Matters Srl does not guarantee complete and consistent service functions, nor does Space Matters Srl give or acknowledge any other guarantees. Space Matters Srl may suspend, interrupt and modify the service without notice and without the right for the user to make complaints (e.g. if the system is congested or overloaded the Company has the right to proceed with normal emergency maintenance of the service. Space Matters Srl shall not be liable for delays, malfunctions, suspensions and interruptions - for the user or parties directly or indirectly related to the user - in providing the service if they occur and are not intentional. You expressly agree that PlayWood may send communications, including changes to the terms of service, by email. The provision of the services is governed by specific regulations published for each service. These special terms and conditions are in addition to the website Terms and Conditions and in the event of any conflict, the website shall prevail.

6. INTELLECTUAL PROPERTY RIGHTS

All rights, title and interest in the site, content and service are and will remain the exclusive property of Space Matters Srl. The user acknowledges that the site, service and software are the exclusive property of Space Matters Srl and that they may contain confidential information and are protected by applicable law. Space Matters Srl grants you a free, non-exclusive, non-transferable, non-exclusive license to access and use the site, service and software. The user agrees not to alter or grant (free of charge or charge), distribute, disclose or create derivative works based in whole or in part on the site, service or software. The user further acknowledges and agrees that the acquisition of any material or data through the service is at your sole risk and therefore you are liable for any damage to the system or loss of data caused directly or indirectly by your use of the service.

7. LINKS TO OTHER WEBSITES

Space Matters Srl is not responsible for material created or published by third parties to which the site www.playwood.it has a link. Anyone visiting a site linked to PlayWood's site does so at their own risk.

8. MODIFICATION OF CONDITIONS

These conditions must be accepted in order to use the service. By using the service, the user agrees to be constantly informed and updated on any changes to the conditions. The new conditions for the use of the site will be immediately effective from the moment they are published and will replace the current ones.

9. INVALIDITY OF CLAUSES

In the event that any of the clauses contained in these website Terms and Conditions should be invalid or unenforceable, all remaining clauses shall remain in force.

10. LAW AND JURISDICTION

These conditions are governed by Italian law. Any disputes relating to the interpretation and / or execution of the conditions will be referred to the Court of Reggio Emilia.

11. ACCEPTANCE OF THE CONDITIONS OF USE OF THE WEBSITE

The user declares to have explicitly understood and accepted these conditions for the use of the site, in accordance with the provisions of Articles 1341 (2) and 1342 of the Italian Civil Code. These conditions for the correct use of the website are expressly accepted by the user through registration on the website www.playwood.it. The user clearly accepts the following articles: art. 4 (Responsibility for contents and disclaimer); art. 7 (Links to other sites); art. 10 (Law and jurisdiction).


1. WHERE WE SHIP TO

Countries listed below are included in the European area: Austria, Belgium, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Republic of Ireland, Italy, Luxembourg, Monaco, The Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, San Marino.

Due to customs and logistics costs, customers requiring shipping to the countries listed below will be contacted directly by our customer service: Norway, Switzerland and European Islands (Canary Islands, Balearic Islands, Azores).

If your country is not mentioned above, please contact us directly at: info@playwood.it. We will provide you with detailed quotations on shipping costs.

1.1 SHIPPING COSTS

Shipping options may vary based on weight, volume, type of product purchased and delivery address. For this reason we offer many combinations to ensure an efficient and convenient service for our customers. In the shopping cart, shipping costs are calculated automatically. If you have any questions, write to us and our customer service will take care of your order, sending an estimate of shipping costs. The estimated time of arrival and the required documentation will also be provided.

Here are the details of our service:

 

ITALY

EU

Connectors 90° - 105° - 150°

10,00€ (free over 4 packs)

12,00€ (free over 4 packs)

Connectors X

10,00€ (free over 4 packs in combination with Regular Connectors)

12,00€ (free over 4 packs in combination with Regular Connectors)

Bulk Connectors - Box - Hex

free

(minimum amount 50 pcs angular & 20 pcs connectors X)

free

(minimum amount 50 pcs angular & 20 pcs connectors X)

Wooden Panels

35X35 (cm) 7,50€

73X35 (cm) 12,00€

35X35 (cm) 7,50€

73X35 (cm) 12,00€

Wall fixing

5,00€ 

free over 5 pieces 

free in combination with 4+ boxes of connectors

5,00€ 

free over 5 pieces 

free in combination with 4+ boxes of connectors

Kits

S1 e R1 4,90€ 

free over 3 pieces

S3 e R2 9,90€ 

free over 2 pieces

R3 / S4X / R2S1 

free over 100,00€ purchase value

S1 e R1 12,90€ 

free over 3 pieces

S3 e R2 14,90€ 

free over 2 pieces

R3 / S4X / R2S1

free over 100,00€ purchase value

KARYA

Home edition 27,00€/piece

Studio edition 35,00€/piece

free over 4 pieces 

Home edition 27,00€/piece

Studio edition 35,00€/piece 

free over 4 pieces 

UP&LIFTY

1-3 pcs 4,90€ 

4-8 pcs 9,90€ 

9+ pcs 15,90€

if purchased in combination with Karya table only the shipping price of the table applies

1-3 pcs 9,90€ 

4-8 pcs 14,90€ 

9+ pcs 19,90€

if purchased in combination with Karya table only the shipping price of the table applies

Sedie

1 pcs 9,90€ 

2 pcs 13,90€ 

over 2 pcs +5,00€ added on the previous price

1 pcs 9,90€ 

2 pcs 13,90€ 

over 2 pcs +5,00€ added on the previous price

Accessori

free

free

SAFETY furniture

Small furniture

1 pcs 6,90€ 

over 2 pcs +3,00€ added on the previous price

Medium furniture

1 pcs 9,90€ 

over 2 pcs +5,00€ added on the previous price

Big furniture

1 pcs 19,90€

over 2 pcs +10,00€ added on the previous price

Small furniture

1 pcs 6,90€ 

over 2 pcs +3,00€ added on the previous price

Medium furniture

1 pcs 9,90€ 

over 2 pcs +5,00€ added on the previous price

Big furniture

1 pcs 19,90€

over 2 pcs +10,00€ added on the previous price

Warehouse Sale

19,90€ 

Price progressively reduces according to the quantities purchased.

36,00€ 

Price progressively reduces according to the quantities purchased.

1.2 DIRECT DELIVERY

According to the new anti-COVID19 health regulations, the product may not be delivered directly to your home, so the courier will leave the goods outside your home or outside your building.

1.3 ARE NOT AT HOME WHEN THE PACKAGE IS DELIVERED

If you work during the day, it is best to have your order delivered to your work address to avoid any problems. If you have a personal address, the courier will deliver the goods to the one specified in the order confirmation. It is important to provide a phone number in case we need to call you. PlayWood is in no way responsible for non-delivery of the product due to errors in entering the shipping address by the customer. In case of absence, the courier will leave a delivery attempt: during the other 2 attempts the product will be stored in nearby facilities and in this case additional charges may apply. The customer agrees to contact the courier. If the order is not collected within 10 days, the goods will be returned to PlayWood, which will refund the retail price of the product, with the exception of shipping costs and any other additional costs which will be at the customer's expense.

2. ORDER STATUS

You can check the status of your order at any time on the "MY ACCOUNT" page. An order confirmation will be sent within 24 hours to the specified email address to inform you that your order has been shipped.

3. ACCEPTANCE OF DELIVERY

Before accepting the parcel, we advise you to check in front of the courier the integrity of the parcel and the number of packages / parcels delivered. If the package is damaged, even slightly (cracks, wrinkles, lumps or bumps, tears, etc.) sign the unchecked goods, writing the specific damage on the courier's note (e.g. "Goods not selected, damaged, cracked, wet, etc. . ... package "). If the courier does not allow you to sign the unselected goods, do not accept the item. The customer agrees to photograph the package and send the photographs to info@playwood.it. PlayWood agrees to contact the customer to define the following steps.

4. RETURNS POLICY

We always do our best to guarantee you a pleasant shopping experience. That's why, if you really want to return it, you can. Please contact us within 14 days from the day you receive the item and send us an email to info@playwood.it. The pick-up communication must include the order number. The refund of the amount paid will be made respecting the original payment method (shipping costs excluded). The return of unwanted products must be made within 5 days from the date of communication of the withdrawal made by the customer and delivered to PlayWood within 14 working days. Returns are governed by Legislative Decree 206/2005, which means that the return costs are borne by the customer. Please also visit our General Terms and Conditions of Sale page. Products must be returned in the same condition in which they were delivered: intact, unused and undamaged.

The delivery date indicated at the time of order confirmation may be subject to change, depending on the availability of the products chosen. A possible postponement of the delivery date of the product does not give the right to request a refund of the purchased product.

PlayWood will provide a return label to correctly complete the product return procedure.

4.1 RETURN OF CUSTOMIZED PRODUCTS

The following return policies apply to customised or made-to-measure items: in the event of reconsideration or desire to return by exercising the right of withdrawal, PlayWood is not obliged to accept the return. If the product received is damaged, defective or does not conform to the description, the customer may contact PlayWood and report the conformity defect found. If PlayWood offers a refund option, if the conditions are met, the customer may make use of the warranty. 

4.2 RETURN OF 2ND CHOICE PRODUCTS

2nd choice or refurbished products purchased directly from the PlayWood website cannot be returned or refunded.

4.3 RETURN OF WAREHOUSE SALE PRODUCTS

The products available in the Warehouse Sale area dedicated to business users are end-of-series products and cannot be returned or refunded.

5. THE PRODUCT IS DAMAGED, WHAT SHOULD I DO?

If the package is fine but the goods are damaged, please contact us at info@playwood.it within 7 days from the date of arrival. Our customer service may ask you to send some photos of the damaged item(s) and the package. We will contact you immediately to understand the problem and fix it as quickly as possible. Visible knots or slight deformation are intrinsic characteristics of the natural materials we use, therefore they are not to be considered defects of conformity. If you have any doubts, please contact our customer service team!

6. CONTACT US

If you have any doubts or questions, please do not hesitate to contact us at info@playwood.it. You can also find more information on our FAQ page.

Contact Us

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